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These conditions are agreed between the online store MHS - Mário Henriques & Sousa, Lda (http://www.grupomhs.pt/) and the customers who place orders in the online store MHS - Mário Henriques & Sousa, Lda. In case of omission of any condition, it will be considered regulated by the uses and customs in force in the distance selling sector in accordance with the rules of the Code of Ethics and Fair Practices of AMD – Associação Portuguesa de Marketing Directo.

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Exchanges and Returns

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Any product purchased at http://www.grupomhs.pt/ can be exchanged or refunded, and the customer must contact us via email mhs@mhs.pt. The exchange or return must be made within a maximum period of 14 days. Returned products must be in the same condition in which they were delivered to the Customer, without any sign of use, and in their packaging. If the final value resulting from the exchange of products in an order is greater than the initial value of the same, the Customer will have to pay the difference, using one of the available payment methods. If it is less than the initial value of the same, or in case of return, the Customer may request the refund of that amount by bank transfer to an account to be indicated. MHS - Mário Henriques & Sousa, Lda does not accept exchanges/returns of items that have their original damaged packaging. Items sent free of charge, in the form of gifts or bonuses, will not be refunded. Shipping and banking costs associated with returning products are fully and exclusively borne by the Customer. MHS - Mário Henriques & Sousa, Lda reimburses the Customer within a maximum period of 14 days from the receipt of the item to be returned. MHS - Mário Henriques & Sousa, Lda does not accept returns sent postage prepaid or cash on delivery. Returns will only be accepted within the stipulated period and exchanges are subject to stock availability. The MHS - Mário Henriques & Sousa, Lda product catalog is independent of your physical store, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.

 

In all cases, any exchange or credit request must be made by registered mail that guarantees delivery of the goods to our address for Production and Logistics, in Covais. CP: 3360-316 - Latch of Mondego PENACOVA - COIMBRA. Tel: 239 458 050/1 | Fax: 239 458 052. In the order to be returned, the reference of the item(s) and the reasons for the return must be indicated.

 

Defective Items

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In case of a notorious anomaly of the product received, the article must be sent to MHS - Mário Henriques & Sousa, Lda for analysis. The article can be exchanged or refunded, provided that the Customer returns it within a maximum period of 14 days from the date of dispatch of the order, and for this purpose, contact us via email marketstore@mhs.pt. It is up to the customer to send the object without being charged or go to a point of sale to make the delivery, but only after having established contact via email (marketstore@mhs.pt). After verification by the quality department, the answer is given to the Customer.

 

This process may take up to 25 days. If the anomaly is found, a new product will be sent for replacement. If the item of the same reference is not in stock, the customer may choose another item of equal value or refund the value of the defective item. If the anomaly is not verified, the item is returned to the customer, against payment for the shipment (in the amount of €30, to be made by bank transfer to the account to be indicated).