Shipping & Returns

Shipping policy

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All orders are processed within 15 to 20 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

 

Domestic Shipping Rates and Estimates

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For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer €30 flat rate shipping to Portugal and Spain. 

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Shipping option

Estimated delivery time

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Portugal and Spain

15 to 20 business days

€ 30

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In-store pickup

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You can skip the shipping fees with free local pickup at

 

Lisbon:

Largo Machado de Assis 9, 1700-116 Lisboa

Hours:  09h -13h and 14h - 18h 

Fone : 21 797 0810

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Covais:

Travanca do Mondego, 3360-316 Penacova

Hours:  09h -13h and 14h - 18h 

Latitude: 40,314265 Longitude: -8,184746

Fone: 239 458 050/1 

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 After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 10 to 15 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 09h -13h and 14h - 18h on Monday to Friday. Please have your order confirmation email with you when you come.   

 

Email: marketstore@mhs.pt

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International Shipping

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We offer international shipping to the following countries: Worldwide. Consult marketstore@mhs.pt for more details. 

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Shipping option

Estimated delivery time

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Europe Countries

15 to 20 business days

€ 50

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Worldwide

on request - marketstore@mhs.pt

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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MarketStore and Grupo MHS is not responsible for these charges if they are applied and are your responsibility as the customer.

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How do I check the status of my

order?

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When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at marketstore@mhs.pt with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

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Shipping to P.O. boxes

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Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

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